Leadership Soft Skills Series Pt 1: Foundation of Communication (Webinar)

Are you a leader seeking the skills to lead your teams to greatness as a cohesive unit? 

Class 1: Foundation of Communication (9/25)

• Communication in multifamily management
• Roles of effective communication in team and tenant relationships
• Active Listening and understanding team and tenant needs
• Non verbal communication cues and their impacts
• Strategies for clear and concise written communication in emails, notices, and announcements

Class 2: Conflict Resolution and Emotional Intelligence (10/2)

• Common sources of conflicts
• Recognizing and managing emotions in high stress situations
• De-escalating and creating a line of understanding
• Implementing empathy and understanding perspective
• building rapport and trust.
• Practice

Class 3: Leadership and Team Building (10/9)

• Defining leadership
• Identifying positive leadership and avoiding negative leadership strategies for motivating and empowering team members building a team culture

Attendees can earn up to 3 CECs!

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COURSE GOOD FOR EDUCATION TRACK