Leadership Soft Skills Series Pt 1: Foundation of Communication (Webinar)
Leadership Soft Skills Series
Zoom Link will be sent after registration
Event Details
Are you a leader seeking the skills to lead your teams to greatness as a cohesive unit?
Class 1: Foundation of Communication (9/25)
- Communication in multifamily management
- Roles of effective communication in team and tenant relationships
- Active Listening and understanding team and tenant needs
- Non verbal communication cues and their impacts
- Strategies for clear and concise written communication in emails, notices, and announcements
Class 2: Conflict Resolution and Emotional Intelligence (10/2)
- Common sources of conflicts
- Recognizing and managing emotions in high stress situations
- De-escalating and creating a line of understanding
- Implementing empathy and understanding perspective
- building rapport and trust.
- Practice
Class 3: Leadership and Team Building (10/9)
- Defining leadership
- Identifying positive leadership and avoiding negative leadership strategies for motivating and empowering team members building a team culture
Attendees can earn up to 3 CECs!
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COURSE GOOD FOR EDUCATION TRACK
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For More Information:
Meet your Instructor
Apartment Association of Nebraska