Leadership Soft Skills Series Pt 2: Conflict Resolution and Emotional Intelligence (Webinar)

        Class 1: Foundation of Communication (9/25)

• • Communication in multifamily management
  • Roles of effective communication in team and tenant relationships
  • Active Listening and understanding team and tenant needs
  • Non verbal communication cues and their impacts
  • Strategies for clear and concise written communication in emails, notices, and announcements

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• Class 2: Conflict Resolution and Emotional Intelligence (10/2)
  • Common sources of conflicts
  • Recognizing and managing emotions in high stress situations
  • De-escalating and creating a line of understanding
  • Implementing empathy and understanding perspective
  • building rapport and trust.
  • Practice

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  Class 3: Leadership and Team Building (10/9)
  • Defining leadership
  • Identifying positive leadership and avoiding negative leadership
  • strategies for motivating and empowering team members
  • building a team culture