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Leadership Soft Skills Series Pt 2: Conflict Resolution and Emotional Intelligence (Webinar)
Leadership Soft Skills Series
Wednesday, October 2, 2024
9:00 AM - 10:00 AM (CDT)
Zoom Link will be sent after registration
Event Details
![Leadership Soft Skills Series](https://assets.noviams.com/novi-file-uploads/baaa/events/novi-front-logo-3-1-3.png)
Are you a leader seeking the skills to lead your teams to greatness as a cohesive unit?
Class 1: Foundation of Communication (9/25)
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Communication in multifamily management
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Roles of effective communication in team and tenant relationships
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Active Listening and understanding team and tenant needs
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Non verbal communication cues and their impacts
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Strategies for clear and concise written communication in emails, notices, and announcements
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Class 2: Conflict Resolution and Emotional Intelligence (10/2)
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Common sources of conflicts
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Recognizing and managing emotions in high stress situations
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De-escalating and creating a line of understanding
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Implementing empathy and understanding perspective
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building rapport and trust.
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Practice
Class 3: Leadership and Team Building (10/9)-
Defining leadership
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Identifying positive leadership and avoiding negative leadership
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strategies for motivating and empowering team members
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building a team culture
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Attendees can earn 3 CECs!
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COURSE GOOD FOR EDUCATION TRACK
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For More Information:
Meet your Instructor
Steihl Reeves
Apartment Association of Nebraska
Apartment Association of Nebraska
Steihl Reeves is Education Coordinator and Trainer for the Apartment Association of Nebraska. He has a background in education and mental health rehabilitation. Before joining the AAN team, Steihl taught day rehabilitation classes at an integrated heal care organization that offered a whole-person approach. He takes this approach into education recruitment to help offer skills and support in the multi-family industry.