REWIND Customer Service During Tough Times

Presented by: Chelsea Kneeland, J Turner Research

In this session, you will learn that providing outstanding customer service is imperative in the best of times, but how can you excel at customer service during stressful times and unprecendented situations? Join this webinar to understand why customer service matters now more than ever, what best in the business do differently, and tips for turning even skeptics into loyal fans. During this webinar, we will: -Learn why communication is a must even when you are unsure what to say -Integrate proven strategies to help maintain calm in the chaos -Recognize how stress can be derailing yourself and your team from being customer-focused.

Attendees can earn 1 CEC!

COURSE GOOD FOR EDUCATION TRACK